Privacy Policy

Your privacy and the protection of your personal and financial information is very important to us. That’s why we’ve created this privacy statement, which fully describes our information gathering and dissemination practices. It’s the best way we can demonstrate our firm commitment to your privacy.


We use your IP address chiefly to identify you and your shopping cart, but also to administer our website, to help diagnose problems with our server, and to gather broad demographic information. At ChefWave, we use cookies to keep track of your online shopping cart & its contents, and to save personal preferences that enable us to deliver content specific to your interests. The cookie itself does not tell us who you are, nor does it reveal your email address or anything else of a personal nature. Even if you decline our cookies, you can still access most of the features on our site.


Our website contains links to other sites, but we do not pass any information to those sites. Keep in mind that ChefWave is not responsible for the privacy practices or the content of these websites, and you should check their privacy policies before sharing any private information with them.


Whenever you place an order with us, join our mailing list, respond to an online survey, or enter one of our competitions, you will be asked to provide contact information (e.g., name, address, email address, etc.) and in the case of an order, financial information as well (e.g., credit card or account number, etc.).


Here’s how we use that information:


  • Contact information: This is used to ship your order to you, contact you about any issue involving your order, and/or occasionally send you information about our company.
  • Financial data: This is used solely to bill you for merchandise purchased and/or services rendered.


All your private data is secured using SSL protocol, which safely encrypts the data before sending it to us. Also note that we never disclose your personal information to third parties, except where required by law or in order to provide you with a requested service.

Providing contact information to ChefWave indicates that you grant permission for us to occasionally email you material about our company that we believe might interest you. Of course, you can always remove your name from our mailing list or edit the contact information we have on file. To remove your name and other contact information completely, simply email us at with the word “Unsubscribe” in the subject line.

Terms and Conditions

This web site and the information provided herein are provided on an “as is” basis. Neither nor its parent company, affiliates, nor each of their representative officers, directors, employees, and agents warrant that the use of the site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness, or reliability of the content provided on the site.

Return Policy

At ChefWave, we believe home cooking should be simple and hassle-free. If you’re not satisfied with your order, we want to help. Most ChefWave products can be returned within 30 days of receiving your order, provided they meet the following requirements.

  • Products must be returned with all original packaging and box contents, undamaged and unmarked. This includes box inserts, accessories, and the warranty card.
  • UPC codes must not be cut from the packaging.
  • All products must be mailed inside an outer box/container and adequately protected from damage during transit.
  • No return will be accepted without an RMA number on the outside of the box. 


Once the item is returned to us and passes inspection, you will receive an email notification that your return has been processed. If your return is on an item valued at $35 or less, you will be required to pay return shipping fees which will be deducted from your refund. Refunds are issued within 1 to 2 business days of the item being received. Please allow 7 to 10 days for a refund to show in your account or on your credit card. ChefWave reserves the right to refuse returns, refunds and/or charge a 15% restocking fee for any product that does not comply with the information found in this return policy. 

Holiday Returns

Any items purchased between November 1 and December 31 may be returned until January 31. 

Damaged Items

If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify our customer service team immediately.